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Find quick answers to your questions below...

Product Inquiries • Can I use a Smart Smoke anywhere? • Can I use a Smart Smoke to quit smoking? • Can SmartCarts™ be recycled? • Does a Smart Smoke have to taste like a cigarette? • Does a Smart Smoke produce second-hand smoke? • How do I select the right nicotine strength? • How does a Smart Smoke electronic cigarette work? • Is Smart Smoke approved by the F.D.A.? • Is Smart Smoke less expensive than cigarettes? • What are the ingredients found in a Smart Smoke? • What is a Smart Smoke Electronic Cigarette? • What is Di-Propylene glycol? • What is nicotine? • What makes Smart Smoke better? • Who should use Smart Smoke? Model Comparisons • 2-Piece Model vs. 3-Piece Model • Automatic Switch vs. Manual Switch • Can I use other e-cig parts with a Smart Smoke? • What is the best refill method? Operating Instructions • Alpha™ Model • Belvedere™ • Disposable Model • Insight™ Model • Omega 2™ Model • Omega™ Model • Stogie II™ Model • Vision™ Model Product Guarantees • How do I get a warranty replacement? • What does the warranty cover? Troubleshooting • I am not getting any vapor. • Why does the flavor taste burnt? • Why will my battery not charge? Order Status • How do I cancel my order? • My order never arrived. • An item is missing from my shipment. • When will my backorder arrive?

Shipping and Returns • What if my order is returned to you? • How do I track my order? • How much is my shipping? • How do I return my product? • I received the wrong product. • When will my order ship? International Orders • Are international orders trackable and insured? • Can I import this product? • How do I pay for duties and import taxes? • Question about my International Order. • What are my international shipping charges? • Do you ship to my country? • What are my payment choices? • When will my international order ship? Pricing and Billing • Is my credit card information secure? • Do I have to pay sales tax? • I have a question on my charges. • I need a copy of my receipt/invoice. • When will a credit appear on my account? • When will my credit card be charged? Buyer's Guide • How do I receive my 5% Referral discount? • How do I redeem a gift certificate/gift card? • How do I find my product? • How do I navigate the site? • How do I use a coupon? My Account • How do I create an account? • How do I edit my account information? • I forgot my password. Reference • SmartCart™ Equivalency Chart • SmartNic™ Equivalency Chart Additional Support • Is there a store near me? • Trouble viewing the website? • How do I contact you?

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ABOUT SSL CERTIFICATES

PRODUCT WARNING: This product contains Nicotine, an addictive substance. This product has not been approved by the U.S. FDA as a cessation device and, therefore, should not be used to quit smoking. The only safe alternative to smoking is cessation. Quitting smoking now greatly reduces serious risk to your health. This product is not intended to diagnose, treat, cure, prevent or mitigate any disease or medical condition or offer any therapeutic benefit. Do not use this product if you are under 18 years of age or if you are not of the legal age of smoking. Do not use this product if you are sensitive to nicotine or inhalants. Do not use this product if you have or at risk of having any respiratory conditions, heart disease, high blood pressure or diabetes. Consult your doctor before use if you have any medical conditions, or questions regarding your health and this product. Do not use this product if you are pregnant or nursing. Discontinue use of this product immediately if you experience symptoms such as nausea, dizziness, a weak or rapid heartbeat, vomiting, diarrhea or any other physical symptoms. If any of the aforementioned symptoms occur, seek medical attention immediately. KEEP THIS PRODUCT AWAY FROM CHILDREN AND PETS. Ingestion of the non-vaporized liquid can be poisonous. If liquid is ingested/swallowed contact emergency medical help immediately, do not induce vomiting. In case of contact with the skin or eyes rinse with warm water and contact medical help if irritation occurs. Ingestion of small pieces may present a choking hazard. Smart Smoke devices generate heat and should be kept away from flammable substances and used carefully. Always dispose of batteries properly. Just like traditional tobacco cigarettes, Smart Smoke Electronic Cigarettes are not approved by the American FDA.
CALIFORNIA PROPOSITION 65 Warning: This product contains nicotine, a chemical known to the state of California to cause birth defects or other reproductive harm.